Terms & Conditions

Please read the terms & conditions carefully. By accessing, browsing, or using sg.pledgecare.org (our website) you’re acknowledging what you’ve read, understand and agree to be bound by the terms & conditions. If you do not agree to be bound by the terms & conditions, you should discontinue to use or access sg.pledgecare.org.

We reserve the right to amend the terms & conditions at any time.

Shipping

We encourage you to read our shipping policy before ordering. By ordering any products at sg.pledgecare.org, you’re acknowledging, understanding and agreeing to be bound by the Shipping Policy.

Price & Payment

We do our best to insure every single detail, description, price and other pieces of information you’ll find on sg.pledgecare.org are accurate. However, there may be instances where errors occur. If we discover any errors on our website or on your order, we’ll always reach out to you and reconfirm your order. If we don’t manage to get in contact with you, we treat the order as cancelled. 

We reserve the right to cancel your order from sg.pledgecare.org at any time. We’ll always do our very best to avoid this situation but in rare cases we may need to refuse processing your order after you’ve received your order confirmation. In case we cancel an order and you’ve already payed, we’ll refund the full amount of your purchase. 

 We reserve the rights to correct these errors without liability. 

 We don’t guarantee that all products on sg.pledgecare.org will be available at the time you place an order. 

By placing an order on sg.pledgecare.org with bank transfer/credit card you confirm that the card belongs to you. 

In the event you’ve make an order by a mistake, please contact us at [email protected] 

Use Of Coupon Codes

It is strictly PledgeCare’s policy to only allow 1 coupon code to be used per transaction. You are not able to stack the coupon codes for use in a single order. 

Shelf Life of Products

When manufactured, our Air-Dried Meals for dogs and cats have a shelf life on 6 months before opening the bag. We strive to always deliver our Air-Dried Meals fresh and fast and not later than 2 months after the manufacturing date (= 4 months shelf life left). If you receive an Air-Dried Meal for dogs and cats with a shelf life less than 4 months left please contact our customer service on Facebook.

When manufactured, our Air-Dried Treats for dogs and cats have a shelf life on 4 months before opening the bag. Similar to our meals, we strive to provide you with the freshest products as fast as possible and not later than 2 months after the manufacturing date (=2 months shelf life left). If you receive Air-Dried Treats for dogs and cats with a shelf life less than 2 months left please contact our customer service on Facebook.

Prohibitions

We don’t allow you to copy, modify or distribute any of sg.pledgecare.org’s content.

Reselling products bought from sg.pledgecare.org or any of our partners requires a permission from the PledgeCare team.

 Spamming our website with untrue, faulty or misleading content is not allowed. We reserve the right to take it down immediately without any warnings.

Contact Information

 E-mail: [email protected]
 Facebook: Pledgecare
 Instagram: Pledgecareorg

Business Information

Business Registration: PLEDGECARE SDN BHD (1386049-V)
 Address: The Place 3A-1, Damansara Perdana, 47820 Petaling Jaya, Selangor

Last update 2021/03/17